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Guarantee Claim Guidelines of TICKETPRO a. s.

  1. These Guarantee claim guidelines apply to any claim regarding tickets purchased through the TICKETPRO a.s., sales network. The TICKETPRO a.s., sales network consists of the on-line connected sale outlets (i.e. sale outlets of the company TICKETPRO a.s. and sale outlets of contractual partners of TICKETPRO a.s.) and of the website of TICKETPRO a.s. providing on-line sales.
  2. The payment for admission is not refundable unless expressly stated otherwise herein.
  3. Purchased tickets may not be exchanged.
  4. TICKETPRO a.s., is not the organizer of individual cultural, social, sporting or other events (hereinafter the "event") for which the tickets are sold and bears no responsibility for any such event taking or not taking place, for any alteration regarding such events or their dates, for the running of such events, for any circumstances arising within such events or for anything originating from such events. It accepts no responsibility for any damage or injury incurred by customers or third persons in relation to such events. It will especially not be liable for any expenses incurred by customers in relation to such events and their alteration, cancellation or conduct. All and any claims must always be forwarded to the relevant event organizer. In the case of the complete cancellation of an event the paid admission will be returned as stated below.
  5. In the case of complete cancellation TICKETPRO a.s., will send a written notice to the customers who provided their contact information (e-mail, mailing address, fax etc.) that the event is cancelled. TICKETPRO a.s., shall not be held liable if the notice is not delivered because it is impossible to inform the customer in the given way or if the notice of cancellation is delivered with a delay not accountable to TICKETPRO a.s.
  6. Should any event be completely cancelled, the admission already paid will be refunded, via the relevant credit card or the bank account from which the ticket was paid, to the customers who paid for the ticket within the TICKETPRO a.s., sales network provided that the ticket has not yet been collected by the customers or sent to them by TICKETPRO a.s.
  7. Should any event be completely cancelled, the admission already paid will be refunded to the customers who paid for a ticket within the TICKETPRO a.s., sales network and collected such ticket or received it by mail or otherwise, as follows:
    • if the ticket was bought at a sales outlet of the TICKETPRO a.s., sales network, the payment for admission will be refunded to the customers if they go to the outlet where they had bought the ticket without unreasonable delay. TICKETPRO a.s. It is not liable for any tickets bought outside the TICKETPRO a.s., sales network. The TICKETPRO a.s., sales network will not refund any payment for such tickets;
    • if the ticket was bought on the website of TICKETPRO a.s., via the TICKETPRO a.s., Business Department or using the cash on delivery service of TICKETPRO a.s., the customer will send the ticket without unreasonable delay by mail to the address of TICKETPRO a.s., stated in point 9 below or to one of the sales outlets of the company TICKETPRO a.s. Tickets paid by an invoice or from employee's credit are accepted to the complaints procedure at the sales outlets of the company TICKETPRO a.s. and will be handed over to the Business Department of TICKETPRO a.s. to be processed within 3 days from the date of receipt at the Complaints Department of the Business Department.
  8. Upon delivery of the tickets to the address of the company TICKETPRO a.s., the customer will be refunded the paid amount via a paying-in slip or via a bank transfer in accordance with an explicit written instruction of the customer delivered to TICKETPRO a.s. In the case of ticket payment by invoice or from employees' credit, the admission fee will always be returned to the account of the buyer.
  9. Any admission fee refunded pursuant to points 6 and 7 will not include the service charge marked on the front of the ticket as "S.P.2" and delivery fees.
  10. Any inquiries and claims are to be sent without unreasonable delay to the Business Department of TICKETPRO a.s., (e-mail: ticket@ticketpro.cz, F: +420 234  704 204, mailing address: TICKETPRO a.s., Business Department, Počernická 69, 108 00 Praha 10).
  11. TICKETPRO a.s. is not responsible for the validity and authenticity of tickets purchased outside www.ticketpro.cz, TICKETPRO a.s. Points of sale and  network of TICKETPRO a.s. authorized dealers.

TICKETPRO a.s., will forward any claims pursuant to point 4 to the event organizer for comments and the customers will be notified accordingly within 30 days following the receipt of the claim. Should the customers intend to put the claim forward directly to the organizer, TICKETPRO a.s., will provide them with the organizer's contact information.

Regarding any claims pursuant to points 6 and 7, in case they are delivered to the address of the company TICKETPRO a.s. or if they are paid by an invoice or from employee's credit, TICKETPRO a.s. will deal with the customers directly.

In Prague, November 18th, 2011
TICKETPRO a.s.